Frequently asked questions
We're happy to help.
📦 Shipping & Returns
Where do you ship?
We ship to all 50 states. Unfortunately at this time, we do not ship to the following locations or internationally: Armed Forces of the Americas, Armed Forces of Europe, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Virgin Islands, Northern Marina Islands, Puerto Rico, and Palau.
What will happen if my shipping information is entered incorrectly after placing an order?
If your information is entered incorrectly after submitting your shipping and/or billing information, this may delay your shipment. To prevent shipping delays, this, please double check your information at checkout.
How long will it take for me to receive my order?
We ship via USPS Retail Ground which can take 2-8 days to be delivered to you, AFTER your order has been processed, which can take 1-2 days. A tracking number will be sent to the email that you provided during checkout. Please note that USPS may take 24-48 hours to update tracking information regarding your delivery. Please do not worry if you do not see any tracking inormation immediately after placing your order. However, if you have any questions or concerns regarding your delivery, please contact us at info@ledepartique.
When will my order ship?
Procesing an order can take 1-2 days, which will be done as quickly as possible in order to ensure that your order will ship on the next 1-2 business day/weekday after your order has been placed. For Friday afternoons, weekends, holidays and during physical inventory audits, the processing time will start on the next business day/weekday.
How do I contact you if I have a question(s) or a concern(s) about my shipping or delivery?
You can contact us at info@ledepartique.com and we will gladly assist you.
How do I track my order?
A tracking number will be sent to the email that you provide during checkout. Please note that USPS may take 24 hours to update information regarding your delivery. Please contact us at info@ledepartique if you have any questions or concerns regarding your delivery.
Will my order come in multiple shipments?
If you order several styles, multiple shipments may be required. You will only be charged for shipping once. Each shipment will have its own tracking number and can be tracked under the same order number.
What does delivery cost?
USPS shipping costs are calculated based on weight, size of shipping box, and distance traveled.
How will my order be shipped?
We ship via USPS Retail Ground which can take 2-8 days to be delivered to you, AFTER your order has been processed, which can take 1-2 days. A tracking number will be sent to the email that you provide during checkout. Please note that USPS may take 24 hours to update information regarding your delivery. Please contact us at info@ledepartique if you have any questions or concerns regarding your delivery.
Product
The product I want is out of stock. How will I know once it's re-stocked?
If a product is out of stock, it probably will not be re-stocked. However, please contact info@ledepartique, and we may be able to special order your request(s).
Can I get more information on a particular product?
Yes, please email us at info@ledepartique.com.
Payments/Returns/Exchanges
When is my credit or debit card charged?
Your credit or debit card will be charged when your order is placed.
What forms of payment do you accept?
We accept Visa, Mastercard, Discovery Card, American Express, and Afre using Paypal to accept payment , customers can complete the payment via debit or credit card, PayPal has a fast, easy, and affordable way to accept credit cards online.orem ipsum dolor sit amet, consectetur adipiscing elit. Fusce ultrices nisi finibus nibh porttitor.
What is your Return /Exchange Policy?
RETURN/EXCHANGE POLICY: ALL SALES ARE FINAL. WE ACCEPT EXCHANGES ONLY (NO REFUNDS) WITHIN 7 DAYS OF PURCHASE. ALL ITEMS MUST BE IN ORIGINAL CONDITION, (UNWORN, NO SPILLS, NO STAINS, "NO SMELLS"/FRAGRANCES), WITH TAGS ATTACHED. A SHIPPING LABEL WILL BE SENT TO YOU VIA EMAIL. YOU MUST RETURN THE ITEM(S) THAT ARE GOING TO BE EXCHANGED WITHIN 3-5 DAYS OF UPON RECEIPT OF RETURN SHIPPING LABEL TO BE RETURNED TO LE DEPARTIQUE. PLEASE CONTACT US AT INFO@LEDEPARTIQUE.COM AND WE WILL LET YOU KNOW WHERE TO SHIP YOUR EXCHANGE ITEM(S).
WHEN WE RECEIVE THE RETURNED ITEM, WE WILL IMMEDIATELY PROCESS YOUR REQUEST AND SHIP YOUR EXCHANGE ITEM(S). IF THE ITEM IS NO LONGER AVAILABLE, YOU WILL BE ISSUED A STORE CREDIT.
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